Information Technology Infrastructure Library je mezinárodně uznávaný a rozšířený de-facto standard pro řízení a správu IT služeb. Vychází z nejlepších zkušeností. Je souborem praxí prověřených konceptů a postupů, které umožňují lépe plánovat, využívat a zkvalitňovat využití informačních technologií, a to jak ze strany dodavatelů IT služeb, tak i z pohledu zákazníků.
Principy ITIL se využívají také ve standardizaci ISO 20000, na níž má naše společnost certifikát.
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